LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE?

IF YOU ARE READY TO LIVE AN **EXPERIENCE OF A LIFETIME** THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor(Sales), (or Sports Advisor, as we call it) your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.

Responsibilities:

1.To Customers

• Welcome customers in a professional manner.
• Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)
• To know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range.
• Develop the network of customers both in store and online, to know them better and establish a personal relationship.
• Pass on sports passion and help customers discover new sports.
• Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers.

2.To Decathlon Malaysia

• To know the ambition of the department and take action with the team to achieve it.
• Promote innovation and sports experience in store.
• Boost Decathlon Malaysia best sales by using resources and commercial tools.
• To put together the layout in store in accordance with implantation principles and guideline.
• Produce high-quality implantation based on Satisfied Customer Family (FCS).
• Maintain the layout with good facing to make customers satisfied.
• To make sure that stock is accurate and available by using the automatic replenishment system.

3.For Safety of People and Goods

• Enforce basic safety and security standards in the departments.
• To know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures.

4.Development and Complementary Skills

• Participate in training, develop the training skills and become a trainer.

• Strong communication skills in English and Bahasa Malaysia(written and spoke) are essential. Other languages is plus.
• Minimum qualifications Bachelors Degree/Diploma is required.
• Fresh Graduates to more experienced candidates are encouraged to apply.
• Who is customer- centric with strong sense of service.
• Willingness to want to help others, both teammates and customers/users.
• Who is Responsible, self motivated and adaptable in the field of a fast paced and agile environment.
• Who is Human-First with high level of demand and communications skills.
• Able to play as part of the team during the busiest times(weekends and holidays)
• Digitally Savvy