To drive the growth of our strategic partner brands by mastering end-to-end e-commerce operations, orchestrating high-impact campaigns, and ensuring a world-class experience for every sportsperson through our digital ecosystem.

Create & nurture long-lasting partnerships with external partners

• Cultivate robust, trust-based relationships with external partners within the Decathlon Ecosystem.

• Foster a strong sense of community and a "love link" between partners and the Decathlon ecosystem through ongoing engagement.

• Strategically allocate time and resources, balancing high-touch support for key strategic accounts with scalable "one-to-many" initiatives (e.g., webinars, mass communications) for the broader partner base.

• Serve as an internal ambassador for external partners.

• Collaborate effectively with internal stakeholders, acting as the voice of the seller to align internal resources with partner growth objectives.

• Maintain a detailed record of all partner interactions to facilitate team-wide cross-animation and preserve historical relationship context.

Drive business growth and commercial strategy

• Make sure that all your sellers portfolio is up-to-date and aware on the business opportunities offered by the Decathlon Platform (internationalization, commercial campaigns, new features, new service, etc.)

• Develop joint business plans (JBPs) with your key partner to engage a pluriannual business plan.

• Proactively conduct monthly and quarterly business reviews with your key partner to monitor progress against the JBP and adapt strategies as necessary.

• Lead negotiations on commercial terms and exclusives, prioritizing high-impact topics in sales meetings to ensure concrete, actionable growth initiatives are executed.

• Coordinate and execute commercial animation activities for sellers.

• Identify opportunities to upsell and promote value-added services by clearly demonstrating their direct Return on Investment (ROI) and strategic alignment with the seller's objectives.

Ensure operational excellence and portfolio quality

• Proactively monitor key operational performance indicators (such as DEXI score and cancellation rates) to quickly identify risks and maintain adherence to Decathlon's strict quality standards.

• Enhance logistics efficiency by analyzing shipping problems and proposing effective solutions to elevate the customer delivery experience.

• Provide expert operational support, liaising with support teams for complex issue resolution, while promoting seller self-sufficiency through tools like OnePartner.

• Employ a data-centric approach to decision-making for seller retention, the implementation of corrective action plans, or seller suspension, in strict compliance with the established deselection framework.

To Succeed in this Role, You Need:

Skills & Mindset

• Resilience: A self-motivated individual who performs well under pressure in a dynamic, fast-paced e-commerce environment.

• Analytical Thinking: The ability to break down complex issues into executable strategies and detailed tactics.

• Creative Problem Solving: A "test and learn" approach—quickly adapting to changes and developing creative solutions to drive impact.

• Collaborative Feedback: Provide constructive feedback to internal stakeholders to optimize processes while remaining open-minded to feedback from others.

Requirements

• Influence & Communication: Strong interpersonal skills (written and verbal) with a demonstrated ability to influence and persuade external partners.

• Data Proficiency: Strong analytical skills with intermediate Excel knowledge; ability to use data to understand root causes and make informed decisions.

• Tech-Savvy: High IT fluency with the ability to manage complex back-office systems and prepare professional presentations.

• Ownership: A "solution-oriented" mindset with impeccable attention to detail.

• Passion: A genuine drive to improve the experience for both the customer and the seller.