• Oversee all customs-related activities, including import/export declarations, duty calculations, and liaising with regulatory authorities
• Develop and implement customs strategies to minimise costs and maximise operational efficiency
• Ensure the company's compliance with relevant customs laws, regulations and industry standards
• Collaborate with cross-functional teams to optimise supply chain processes and enhance customer satisfaction
• Analyse customs data, identify trends and provide strategic recommendations to the management
• Mentor and train junior team members to build a strong customs compliance culture
• Handling import/export documentation including e-commerce activities
• Coordinating with customs brokers to ensure on-time clearance of consignment and on top of all to ensure 100% customs compliance
• Authorized Primary contact to coordinate/collaborate with customs authority in case of any query/controls such as Free Zone Authority, Customs, MITI, etc
• Duty optimization by free trade agreements such Back to Back workability for the benefit of our customers (e.g. Philippines, Indonesia, Vietnam, Cambodia). 
• Implementation of new and upcoming FTA such as RCEP for the benefit of our customers 
• Assist customers with their AEO/Applications
• Customs Broker Management and Monitor their Performance – Monthly Quality Management Review
• Responsible for HS code classifications and regulatory requirements (licenses, permits, certificates, etc.).
• Stay up-to-date with changes in customs regulations and industry best practices

What we're looking for:

• Minimum 3 years of experience in a customs or logistics role, preferably in the import/export industry
• In-depth knowledge of customs laws, regulations and procedures in Malaysia & APAC, practical expertise in International Trade, Compliance, Customs regulations, Free Trade agreements
• Experience in managing customs audits, in partnership with internal cross-functional teams, government officials, and external consultants, as well as conducting internal health checks / self-audits / risk-assessments
• Strong analytical and problem-solving skills with the ability to identify and address compliance issues
• Excellent communication and stakeholder management skills to liaise with various internal and external parties
• Proficient in using customs-related software and technology
• A team player with the ability to lead and mentor junior team members
• Proficient in MS Excel, RPA, SAP, AFO, Dagang Net
• Degree in logistics, supply chain management or a related field