Mission
Join the Decathlon KL East Mall Customer Service Team!
The World's Largest Sports Retailer is recruiting passionate sports people for our Customer Service Team at our vibrant Decathlon KL East Mall Store—the gateway to KL's natural attractions!
LOVE SPORTS? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A STUDENT? IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!
Job Overview: The 5-Star Experience Champion
Your mission is simple: to ensure all customers and sport users leave our store 'satisfied or satisfied'. Located near prime hiking and outdoor spots, your role is crucial in delivering a friendly, professional, and efficient shopping experience for our active community.
You will work closely with the Customer Service Leader and benefit from a dedicated training plan to ensure your success.
1. Customer Engagement & Advisory (The Front Line)
Champion the 5-Star Experience: Serve as the initial and final in-store representative, ensuring every customer encounter—from greeting to farewell—is professional, friendly, and memorable.
Resolve & Delight: Proactively identify and resolve customer issues and inquiries (both in-store and via call) regarding products, services, and company policies, ensuring prompt resolution in collaboration with relevant teams.
Share Passion: Actively promote products and services, using your knowledge and positive energy to build relationships with sport users, especially those engaged in local outdoor and hiking activities.
2. Cash Management & Service Efficiency
Seamless Checkout: Ensure all users/customers enjoy a quick, easy, and accurate payment process, contributing to a frictionless shopping experience.
Financial Accuracy: Meticulously manage and optimize back-end cash floats and balances, ensuring accurate transactional data collection and entry.
Adherence & Quality: Maintain strict adherence to all customer service and company policies, guaranteeing a consistently high quality of service.
3. Safety & Workplace Responsibility
Team Safety: Assure the safety and well-being of both teammates and users/customers within the work area at all times.
Profile
1. The Essentials (Your Toolkit)
- Hourly Pay: RM 13.56 per hour.
Education: A minimum of a Diploma in any field.
Experience: We welcome Fresh Graduates excited to start their career, as well as experienced professionals looking for a new challenge.
Communication: Fluent in English and Bahasa Malaysia (both written and spoken) is essential. Proficiency in other languages is a big plus!
Availability: You must be able to play as part of the team during our busiest times, including weekends and holidays.
2. The Winning Mindset (Your Attitude)
Customer-First Focus: You genuinely enjoy helping others—teammates and customers alike—and possess a strong sense of service.
Adaptable & Responsible: You are a self-motivated individual who thrives in a fast-paced, agile environment and can adapt quickly to change.
Digitally Savvy: You're comfortable with technology and ready to embrace digital tools to enhance the shopping experience.
Human-First Leader: You possess high standards for yourself and others, combining strong communication skills with an empathetic and people-first approach.