Would you like to build a smashing career in Retail around Sports?

As a Sports Advisor(Sales), (or Sports Advisor, as we call it) your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.

Responsibilities:

1. To Customers

• Welcome customers in a professional manner.
• Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)
• To educate customers on omni-channel brand offerings for complete range of interested products
• To know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range
• Develop the network of customers both in store and online, to know them better and establish a personal relationship
• Pass on sports passion and help customers discover new sports
• Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers
• To participate in sports related community events within the neighbourhood of the store

2. To Decathlon Malaysia

• To know the ambition of the department and take action with the team to achieve it
• Promote innovation and sports experience in store
• Boost Decathlon Malaysia best sales by using resources and commercial tools
• To put together the layout in store in accordance with implantation principles and guideline
• Produce high-quality implantation based on Satisfied Customer Family (FCS)
• Maintain the layout with good facing to make customers satisfied
• To make sure that stock is accurate and available by using the automatic replenishment system
• To bring awareness about Decathlon Connect to all stakeholders

3. For Safety of People and Goods

• Enforce basic safety and security standards in the departments.
• To know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures
• Apply and enforce all the security procedures (regarding people, goods and cash) and play an active role in combating shrinkage
• Observe the product safety policy (standardized adjustments and traceability of sensitive products, use-by dates etc.)

4. Development and Complementary Skills

•  Know and manage the personal development plan and training plan
•  Participate in training, develop the training skills and become a trainer
• Improve skills of the teammates with the leader

• Strong communication skills in English and Bahasa Malaysia(written and spoken) are essential. Other languages such as Mandarin or French is an added advantage.
• Minimum qualifications Bachelors Degree/Diploma is required.
• Fresh Graduates to more experienced candidates are encouraged to apply.
• Who is customer- centric with strong sense of service.
• Willingness to want to help others, both teammates and customers/users.
• Who is Responsible, self motivated and adaptable in the field of a fast paced and agile environment.
• Who is Human-First with high level of demand and communications skills.
• Able to play as part of the team during the busiest times(weekends and holidays)
• Digitally Savvy